iPhone 12 and iPhone 12 Pro users who have been experiencing sound issues may be able to take their devices in for repair, free of charge.
Apple has acknowledged that some iPhone 12 and 12 Pro devices have been experiencing sound issues, likely due to a faulty component in the receiver. Specifically, if your iPhone does have a faulty receiver component, it won’t emit sound when you send or answer calls. If your device was manufactured between October 2020 and April 2021, it could be affected.
Apple’s “iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues” only extends to the iPhone 12 and 12 Pro, however. Neither the iPhone 12 mini nor iPhone 12 Pro Max are eligible, though they also should not be affected.
If you believe your iPhone 12 or 12 Pro is faulty, Apple will handle the repairs for free.
It’s important to note that any additional damage that would get in the way of repairs (a cracked screen, for example), must be fixed first, at your own expense. Additionally, if your device is more than two years past its retail purchase you might not be covered.
To get your iPhone 12 or 12 Pro with sound issues repaired, you can take it to an authorized service provider or make an Apple Store appointment.
If you’d rather not go into a physical store, you can also get in touch with Apple Support to ship it to Apple for repairs instead. Regardless of your preference, Apple recommends backing up your device before servicing.
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